M2 Consulting Corporation will institute best practices across the Virtual Systems Command that will allow for maximum innovation and cost savings realization.  These best practices will be driven by our commitment to high quality both within our company and among our team members, and externally in the products and services we deliver to our customers.  Our commitment to high quality is a constant, long term proposition, beginning with the people we hire, train, and reward, the companies we team with, the processes we implement, and ending with the projects that we complete efficiently, accurately, on time, and under budget. 

Our approach to quality is a cornerstone of our management philosophy.  Modeled after the Project Management Institute’s approach to quality (see Figure 1), we inject quality throughout the duration of the task, ensuring that the tasks that are contracted to be performed will satisfy the needs for which they were undertaken, ultimately driving customer satisfaction.  We employ a three step approach to managing quality on a per task basis.  First, benchmarking studies, cost-benefit analyses, and customer surveys are performed to determine which quality standards are relevant to the task and how to meet them.  This results in the development of a Quality Management Plan (QMP).  Next, the plan is executed to assure quality by evaluating the overall task performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.  Quality assurance is accomplished through formal audits of quality.  Finally, quality control is performed on specific task results, e.g. deliverables, to make adjustments to improve quality as necessary.  Our holistic approach to quality management ensures cost savings and satisfied customers.  

Our quality approach supports a strong relationship with our customers, because the quality management plan is developed with customer input.  By listening to our customers and focusing on the quality of our deliverables, we ensure a customer that is cooperative, understanding, and responsive to changes in processes and personnel that occur over the life of a task.  Overall, the quality management planning process helps us develop and maintain not only strong relationships within our company and among our team members, but also with our customers.  It is strong relationships with customers that not only benefit us year after year, but the customer as well through cost savings generated from working with a company that knows its business intimately and that has a focus on quality.

Our approach to quality and customer relationships directly supports the resolution of problems that occur on every task order.  Because our quality management approach is proactive, instead of reactive, problems are discovered in their infancy, facilitating their correction and resolution.  Whether in the quality planning, quality assurance, or quality control phases of our QMP, problems are not ignored, disregarded, or unsubstantiated, but are examined with a microscope and corrected expeditiously to prohibit cost growth and encourage cost savings.

SeaPort-e
       M2 Task Orders
       M2 Technical Instructions
       M2 Team Members
       Qualifications
       Quality Assurance Program
Other

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Figure 1 – M2 Consulting Corporation’s approach to Project Quality Management as adapted from the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK).